Returns & Exchanges Policy

Returns & Exchanges Policy – NUVE ACTIVE

At NUVE ACTIVE, we ensure every item is checked carefully by our Quality Control team before shipping to maintain the best quality for our customers.

WHAT IS OUR EXCHANGE POLICY?

We only offer exchanges for the following cases:

• Incorrect sizing from actual order
• Incorrect item received
• Defective, damaged, or faulty item received

All exchange requests must be made strictly within 3 days of receiving your order.

To be eligible for an exchange, the following requirements must be met:

• Full price item only
• Item must be in original condition (unworn and unwashed)
• No exchanges or returns on sale items

We reserve the right to reject any exchange request that does not meet the above requirements.

WHAT IS OUR RETURN/REFUND POLICY?

We only accept returns/refund for:

• Defective or damaged item received

We do not accept returns/refund due to:

• Wrong sizing chosen
• Change of mind
• Personal preference

All return/refund requests must be raised within 3 days of receiving your order.

Refunds will be issued in the form of store credit credited into your NUVE ACTIVE Membership Account, equivalent to the item value returned (excluding shipping fees).

ARE EXCHANGE/RETURNS FREE?

If the item is confirmed defective or wrongly sent, the return shipping cost will be reimbursed in the form of store credit (NUVE ACTIVE Membership credit) equivalent to the return postage amount.

In such cases, the reshipment cost for sending the correct replacement item will be borne by NUVE ACTIVE.

HOW DO I ORGANISE A RETURN OR EXCHANGE?

To initiate a return or exchange, please email us at nuveactive@gmail.com using the same email address used for your order.

Please include:

• Order number
• Clear photos of the defective or incorrect item

Our team will review your request and assist you further.